Common Questions

Will I have a dedicated cleaner, or will different cleaners show up to clean the yard?

Each customer is assigned a dedicated cleaner who is insured through Pet Care Insurance.

Can I choose which day or time service is performed?

No. The service day and time are determined internally to maintain affordable service fees by optimizing the most efficient routes.

The scoop day will remain the same each week. If a service day ever changes, communication will be provided in advance. Service routes run from sunrise to sunset.

Where is the waste taken?

The waste is bagged and left in the customer's trash can.

How is the service price influenced by yard size?

Larger yards may be subject to an additional charge. If applicable, any necessary adjustments will be discussed in advance.

Do I have to be home when service is performed?

No, you do not need to be home during service. However, easy gate access is required.

Can my dogs stay in the yard while cleaning is performed?

Aggressive dogs must be kept inside during service. Cleaning can only be performed with friendly dogs in the yard.

What happens when it snows?

Service will be postponed if road conditions are deemed unsafe for travel. In the event of a postponement or cancellation, clients will be notified via email.

What is the cancellation policy?

Scoop General has no contracts, and clients can cancel services at any time for any reason via phone or email.

Is there a Waste Accumulation Fee?

• New Customers:

  As a gesture of goodwill and an investment in a new relationship, the waste accumulation fee is waived for first-time customers.

• Returning Customers:

  A $100 waste accumulation fee applies to all returning customers who request weekly or biweekly service. Monthly and one-time services are excluded.

How does billing work?

The payment provider, Stripe, will charge the account immediately upon registration. Subsequent payments are processed automatically on the first day of each month.

Accepted payment methods include credit cards, Apple Pay, Amazon Pay, Cash App Pay, checks, and bank payments. Cash is not accepted. Customers who elect to pay by check must make quarterly payments. Please make checks payable to Scoop General, LLC.

Is cleaning conducted under decks, crawl spaces, or other tight areas?

For safety and liability reasons, we do not service areas that require crawling, entering tight spaces, or going under structures such as decks, porches, or crawl spaces. All areas must be safely and easily accessible for cleaning.

What about commercial services?

Scoop General is strictly a residential service provider, working directly with homeowners. HOAs, apartment complexes, and commercial properties are not serviced.